Cancellation & Refund Policy

General rules

• A booking is confirmed once the stated deposit or prepayment is received.
• Where a refund is due, we return it by the same method you paid, usually within 5–14 business days.
• No-shows and no-contact at the agreed pickup or boarding time are non-refundable.
• To cancel or change a booking, message us on WhatsApp with the service date, the name on the booking, and what you need to change.

Fast Track

100% prepayment.

• Free cancellation 96 hours or more before the service: full refund.
• Less than 96 hours before the service: non-refundable.
• No-show: non-refundable.
• If your flight is delayed, we move Fast Track to the actual arrival/departure time at no extra charge.
• If your flight is cancelled or retimed and we can move the service to a new date, we reschedule — no cash refund.
• If the flight is cancelled, the trip does not happen, and we cannot reschedule: 50% refund.

Airport transfers

100% prepayment.

• Free cancellation 96 hours or more before pickup: full refund.
• Less than 96 hours: non-refundable.
• No-show or no contact at the agreed time: non-refundable.
• If your flight is delayed, we wait and shift pickup at no extra charge (waiting limits are confirmed when you book).
• If the flight is cancelled or retimed and we can move the transfer to a new date, we reschedule — no cash refund.
• If the trip is cancelled entirely and we cannot reschedule: 50% refund.

Yachts

50% deposit at booking. Remaining 50% is due no later than 72 hours before departure. We must hold the full amount before the trip starts; without full payment the charter is not confirmed.

• If weather or the captain prevents the boat from leaving, we reschedule. There is no cash refund in that case, unless a new date is impossible — then we decide case by case.
• If the remaining 50% is not received 72 hours before departure, we cancel the booking. The deposit is then held under the scale above (typically the 1–3 day window — non-refundable).

Villas

50% deposit at booking. Remaining balance is due no later than 7 days before check-in. A specific villa may be stricter — we always send those terms in WhatsApp before you pay.

• If the owner withdraws the villa, we move you to another property or refund everything paid.

Tours

Day trips (including diving day trips, island tours, jet ski)

• Free cancellation until 19:00 (ICT) the day before.
• After 19:00 the day before, late arrival at the transfer point, or no-show: non-refundable.
• Bad weather / operator cancels the departure: we reschedule. If a new date is impossible, the operator’s refund terms apply — confirmed before you pay.

Multi-day tours and liveaboards (including Similan)

50% deposit. Remaining 50% due 72 hours before departure. Full payment is required before the tour starts.

• 7 days or more: full refund of the deposit.
• 4–6 days: 50% of the deposit refunded.
• 1–3 days, departure day, or no-show: deposit and any paid remainder are non-refundable.
• Operator cancellation for weather or safety: reschedule; if that is impossible, refund terms are those confirmed before payment (liveaboards are often non-refundable).

Helicopter & aviation

Flights are operated by licensed aviation partners. They hold the slot — so these rules apply.

100% prepayment.

• Client cancellation 48 hours or more before the flight: full refund.
• Less than 48 hours or no-show: non-refundable.
• If the pilot or operator cancels for weather or safety: 100% refund or a free move to another day — no penalties. The crew decides on the morning of the flight.