Frequently Asked Questions

Phuket Easy Travel is your one-stop travel agency in Phuket, Thailand. We offer tours, villa rentals, vehicle rentals (cars, bikes, helicopters), yacht charters, visa services, airport transfers, and more. Our team provides 24/7 support in English and Russian.

You can reach us via WhatsApp or Telegram at +66-96-749-8919, email us at info@phuketeasytravel.com, or use the contact form on our website. We respond quickly, usually within minutes!

Our team is fluent in English and Russian. We can assist you in both languages for all services.

We accept cash (THB, USD, EUR, RUB), bank transfers, credit cards, and cryptocurrency (USDT and others). Payment details are provided upon booking confirmation.

Yes, most bookings can be modified or cancelled. Cancellation policies vary by service — tours typically require 24-48 hours notice, while villas and yachts may have different terms. Contact us for specific details.

We offer a variety of tours including Jet Ski Island Safari, Phi Phi Islands, James Bond Island, Similan Islands, diving excursions, sunset cruises, and more. Check our Tours page for the full list.

Yes, most tours include round-trip transfer from hotels in Kata, Karon, Patong, Kamala, and Bang Tao areas. For other locations, transfer can be arranged for an additional fee.

No prior experience is needed! Our professional guide will give you a safety briefing and instructions before the tour. The jet skis are easy to operate, and the guide accompanies you throughout the trip.

We recommend bringing: swimsuit, sunscreen (reef-safe), sunglasses, towel, comfortable shoes, camera or phone for photos, and some cash for personal expenses. Water and lunch are usually included.

Yes! Most tours are family-friendly. For Jet Ski tours, children can ride as passengers with an adult (2 adults + 1 child per jet ski). Age restrictions may apply for diving and some adventure activities.

You need a valid passport and an International Driving Permit (IDP) or Thai driving license. For motorbikes under 125cc, some rental companies accept a regular driving license, but we recommend having an IDP.

Yes, basic insurance is included with all our rentals. We also offer extended coverage options for additional peace of mind. Details are provided at the time of booking.

Yes! We offer free delivery to hotels, villas, and airports in most areas of Phuket. Just provide your location when booking.

Legally, you need a valid license to drive in Thailand. However, we can help you obtain a Thai driving license — it takes just one day! Check our Driving License service.

Deposit varies by vehicle type: motorbikes typically require 3,000-5,000 THB, cars 10,000-20,000 THB. We accept cash or passport copy as deposit (passport copy is returned upon vehicle return).

Minimum rental period is usually 1 night, but many villas offer better rates for weekly or monthly stays. During high season (December-February), some properties require minimum 3-7 night stays.

Most villas include: fully furnished rooms, private pool, WiFi, daily housekeeping, electricity, and water. Some premium villas also include a private chef, airport transfer, and concierge service.

Yes, most villas come with daily housekeeping. Many also offer optional services like private chef, nanny, driver, and security. We can arrange additional staff based on your needs.

Standard check-in is at 14:00, check-out at 12:00. Our representative will meet you at the villa, give you a tour, explain everything, and hand over the keys. Early check-in or late check-out can be arranged upon request.

We offer a wide range: luxury motor yachts, sailing yachts, catamarans, speedboats, and traditional longtail boats. Capacity ranges from 4 to 50+ guests depending on the vessel.

Yes, all our yacht charters include professional captain and crew. For larger yachts, the crew also includes a chef, hostess, and deckhands.

Absolutely! We offer various catering options from light snacks and BBQ to gourmet dining. Thai, European, and international cuisines available. Let us know your preferences when booking.

Popular routes include: Phang Nga Bay (day trip), Phi Phi Islands (day trip or overnight), Similan Islands (2-3 days), Racha Islands (half-day). We also offer sunset cruises (3-4 hours) and custom itineraries.

Contact us via Telegram or WhatsApp with the amount and currency you want to exchange. We'll lock in the rate and arrange a meeting point. Exchange happens in person — you receive Thai Baht (or desired currency) on the spot.

We exchange: RUB, USD, EUR, GBP, CNY, AED, and cryptocurrencies (USDT, BTC, ETH). Other currencies available upon request.

Yes! We work with ARBI, a trusted exchange partner with high ratings and thousands of positive reviews. All transactions are transparent and secure.

Minimum amount is typically 10,000 THB equivalent. For smaller amounts, we recommend using ATMs or exchange booths. For large amounts (50,000+ THB), we offer premium rates.

A Visa Run is a trip to a neighboring country (usually Malaysia or Myanmar) to exit Thailand and get a new entry stamp, effectively extending your stay. We organize comfortable day trips with all border formalities handled for you.

Visa Run to Malaysia starts from 3,500 THB including transport and assistance. Official visa extension at Immigration Office is 1,900 THB government fee + our service fee. Contact us for current prices and options.

We help you get a Thai driving license in just one day! You need: passport, valid visa, medical certificate (we help obtain), and residence certificate. We handle all paperwork and accompany you to the transport office.

Fast Track is a VIP service that lets you skip immigration queues at Phuket Airport. Our agent meets you at the plane, escorts you through a priority lane, and you're through passport control in minutes instead of hours during peak times.

We offer transfers anywhere in Phuket: airport, hotels, villas, marinas, beaches, restaurants. We also provide inter-city transfers to Krabi, Khao Lak, Surat Thani, and other destinations.

We have a fleet of comfortable, air-conditioned vehicles: sedans (1-3 passengers), SUVs (1-4 passengers), minivans (5-10 passengers), and VIP vans with luxury amenities. All vehicles are clean, well-maintained, and driven by professional drivers.

Yes! We provide child seats and booster seats free of charge. Just let us know the age and weight of your child when booking, and we'll have the appropriate seat ready.

No worries! We monitor all flight arrivals and adjust pickup time accordingly. There's no extra charge for flight delays — your driver will be waiting when you arrive.

Fast Track is a premium VIP service that allows you to skip the regular immigration queues at Phuket International Airport. Our personal agent meets you right at the aircraft, escorts you through a priority immigration lane, and helps you get through passport control in just 5-10 minutes instead of waiting 1-2 hours during peak times.

Fast Track service starts from 1,500 THB per person for arrival assistance. We also offer departure Fast Track and combined packages. Group discounts are available for families and larger groups. Contact us for exact pricing and current promotions.

After booking, you provide us your flight details. Our agent meets you at the jet bridge as you exit the aircraft (holding a sign with your name). They escort you through staff corridors to a dedicated VIP immigration counter, assist with any paperwork, and accompany you until you collect your luggage. The entire process takes just 10-15 minutes.

Yes, we recommend booking at least 24 hours before your flight to guarantee availability. However, we can sometimes accommodate last-minute requests — contact us via WhatsApp or Telegram and we'll do our best to arrange it even on short notice.

Fast Track is available for all international and domestic flights arriving at or departing from Phuket International Airport (HKT). It works for any airline and any time of day, including late-night and early-morning flights.

Absolutely! Fast Track is perfect for families with children, elderly travelers, or anyone who wants to avoid long queues. We offer special family rates, and our agents are experienced in assisting families with strollers, car seats, and multiple pieces of luggage.

Yes! We offer convenient packages combining Fast Track with private airport transfer. After passing through immigration, our agent will escort you directly to your waiting vehicle. This is the most comfortable and seamless way to start your Phuket vacation.

You just need your valid passport and completed arrival/departure card (provided on the flight). Our agent will help you fill out any required forms correctly. If you need a visa on arrival, Fast Track includes assistance with that process as well.